Advancio Nearshore Outsourcing Blog and IT Talent

The Nearshore Outsourcing Blog from Advancio provides insight on today's leading technologies and the innovative solutions in nearshore software development and IT Talent.
17April

Call Center and Customer Service Outsourcing tips in 5 minutes

What you need to know to get your customer experience to the next level

Call Center and Customer Service Outsourcing tips in 5 minutes

In this digital age, companies have to do more to keep their customers happy. As a business owner, VP, or Director of Customer Service/Support, nothing is more important than the customer experience. Fortunately, there are world class Call Centers that can support your customer experience vision and support you with other pain points.

Before you dive into Call Center Services or outsourcing your customer service, it is best to do your own research and get familiar with the foundations of Call Centers. Below we have prepared a simple guide of what you need to know before taking the dive to scaling your business to the next level.

Written by Christian Lopez, Posted in Advancio Nearshore Outsourcing Blog and IT Talent

06January

Outsourcing Never Looked So Good

Your guide and roadmap for outsourcing success

Outsourcing Never Looked So Good

Software outsourcing has received a bad rap lately, largely because it is always somehow related to third world countries that cause more stress than relief. Some issues like communication barriers caused by heavy accents, lack of cultural exposure, and time zone differences present themselves along the way. It is hard to imagine how the model would succeed in the first place. Fast forward to today, outsourcing has become much more than that. Leading companies and pioneers of this frontier have reestablished a new thought on how it can be built, delivered, and launched on a grand scale

Written by Christian Lopez, Posted in Advancio Nearshore Outsourcing Blog and IT Talent

16February

Plan for growth. Plan for Success.

Questions you need to know for creating a Business Growth Strategy

Plan for growth. Plan for Success.

If you are running a business, department, team, and doing well at it, odds are you will probably experience growth. Sometimes that growth can kill you. This is an oxymoron, how can growth kill something that is growing and successful? The answer is simple, if you are not proactive at managing that growth you might be in for a ride.

Written by Christian Lopez, Posted in Advancio Nearshore Outsourcing Blog and IT Talent

23March

Team Building for 2015

How to build a team that works with you in mind

Team Building for 2015

Technology has revolutionized the way in which we connect, interact, and ultimately communicate. The challenging aspect about technology is the speed in which it changes and evolves. Consumers, small business, private entities and public companies have had to adjust and reestablish their business objectives according to this rapidly changing panorama.

Posted in Advancio Nearshore Outsourcing Blog and IT Talent

17January

Tips for hiring and retaining top tech talent for 2017

A simplified guide for hiring top tech talent

Tips for hiring and retaining top tech talent for 2017

For many decades, human resource personnel, head hunters, and acquisition officers have utilized countless strategies to evaluate and hire world class tech talent. Often times, Emotional Intelligence evaluations, IQ test, aptitude test, personality test, white board sessions, code review, and other test are conducted to assess a candidate's capabilities. These tools are great for evaluating a potential candidate but they are not effective in determining long term value and if one can retain them. Check out the tips below for hiring and retaining top talent and let us know what you think.

Written by Christian Lopez, Posted in Advancio Nearshore Outsourcing Blog and IT Talent

10April

What is BPO Business Process Outsourcing?

A guide for navigating BPO meaning, services, offerings, and benefits

What is BPO Business Process Outsourcing?

Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations.

BPO is also known as Information Technology Enabled Services (ITES). Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.

Written by Christian Lopez, Posted in Advancio Nearshore Outsourcing Blog and IT Talent