What you need to know to get your customer experience to the next level

In this digital age, companies have to do more to keep their customers happy. As a business owner, VP, or Director of Customer Service/Support, nothing is more important than the customer experience. Fortunately, there are world class Call Centers that can support your customer experience vision and support you with other pain points.

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A guide for navigating BPO meaning, services, offerings, and benefits

Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations.

BPO is also known as Information Technology Enabled Services (ITES). Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service.
Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.

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Let’s talk tech, talent & culture, sales, and marketing

This year, Advancio Talks took center stage with a series of YouTube and Facebook live programs. The series will focus on showcasing and spotlighting leadership locally, regionally, and nationally in tech, talent and culture, sales, marketing, and more. Read and view the highlights below for Episode 1.

 

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A simplified guide for hiring top tech talent

Tip #1: Use the right tools. Ask engineering candidates the right questions.

For many decades, human resource personnel, headhunters, and acquisition officers have utilized countless strategies when they want to find a software engineer. Often times, emotional intelligence evaluations, IQ test, aptitude test, personality test, whiteboard sessions, code review, and other test are conducted to assess a candidate’s capabilities. These tools are great for evaluating a potential candidate but they are not effective in determining long term value and if one can retain them. Check out the following tips if you’re trying to hire software engineers.

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How to build a team that works with you in mind

Technology has revolutionized the way in which we connect, interact, and ultimately communicate. The challenging aspect about technology is the speed in which it changes and evolves. Consumers, small business, private entities and public companies have had to adjust and reestablish their business objectives according to this rapidly changing panorama.

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